Privacy Policy at Zoome Casino Australia

General Provisions

As the data controller, we are legally mandated under Australian gambling regulations to process personal information from players to facilitate game participation and provide auxiliary services. This Privacy Policy details the personal data we gather, our reasons for collection, and our methods of usage.

If you have inquiries regarding this Privacy Policy or our data handling, please contact our Data Protection Officer at [email protected]. By creating an account with Zoome (referred to as “the Website,” “Company,” “We,” or “Us”), you acknowledge and agree to this Privacy Policy. If you do not consent to these terms and prefer not to provide the necessary personal data, please discontinue use of our website.

This Policy constitutes a contract between you and the Website. Zoome Casino may revise this Policy periodically; while we aim to notify you of major updates, we suggest reviewing this page regularly. Continued use of the Website implies your acceptance of the current Policy.

Information We Collect

We process the following categories of personal data:

Registration Data: Information provided during account setup, including your full name, date of birth, email, and mobile number.
Correspondence: Any communication sent via the Website, email, live chat, or other support channels.
Transaction History: Records of all financial activities related to your Player Account.
Technical Logs: Details of logins, including IP address, location, browser type, and device information.
Verification Documents: Scans of passports, payment slips, or other proofs required for anti-fraud checks and withdrawals.
Feedback: Voluntary participation in surveys or customer satisfaction assessments.

How We Use Your Information

We utilize your personal details for the following purposes:

Executing bets and financial transactions via credit cards or online payment systems.
Delivering gaming services and Website features.
Providing Zoome Casino customer support and account management assistance.
Conducting identity verification and regulatory checks.
Distributing promotional offers (with your consent) from the Website or our partners.
Complying with legal obligations, including anti-money laundering (AML) laws.
Monitoring for fraud, money laundering, or other illegal activities.
Performing market research and data analysis.

Marketing Communication

Unless you opt out, we may use your contact details to send marketing materials regarding products and promotions. You can unsubscribe at any time through your account settings or by contacting zoome mobile support via [email protected].

By accepting winnings or contest prizes, you consent to the use of your name or nickname for promotional reasons, provided it is permitted by law.

Obtaining Personal Information

We collect data with your explicit knowledge. We may also receive information through your interactions with our services or from third-party fraud prevention agencies. We protect all data received from these providers according to the standards of this Policy.

Data Recipients

Your personal data may be shared with:

Group entities, including parent and subsidiary companies.
Business partners and service providers required for betting, payments, and verification.
Authorized employees bound by strict confidentiality agreements.
Regulatory bodies or financial institutions when necessary.

Data transfers outside of Australia or the EEA are conducted with appropriate safeguards, such as approved contractual clauses, to ensure your information remains secure.

Releasing Data to Third Parties

We do not rent or sell your data. We only disclose information to comply with legal mandates or to protect the safety of the Company and its users. This includes sharing data with payment processors for transactions or with law enforcement to investigate potential fraud.

Data Retention

Upon closing your account, we retain your data for the period required by law. Under relevant anti-money laundering regulations, we must store player data for at least five years following the final transaction. We cannot accept deletion requests prior to the expiration of this legal timeframe.

Security of Your Data

We are committed to securing your information. Data is protected using advanced encryption and strict internal security protocols. Your account is protected by a unique ID and password; we strongly encourage using two-factor authentication for maximum security.

Contacting Us

To update your information or ask questions, contact us at [email protected]. You have the right to withdraw consent for data processing or lodge a complaint with your local data protection authority.

Cookie Policy

Our Website uses cookies to collect data like IP addresses and browser types to enhance your experience and provide personalized content. You can manage cookies through your browser settings, though disabling them may limit some Website features.

Game Providers

When playing games from specific providers like NetEnt, their respective Privacy Policies apply. We recommend reviewing the individual policies on the providers’ websites.